Privacy Policy & Community Safety

1. Introduction

This Privacy Policy explains how Myrj Business and Culture Promotion Pvt. Ltd. (“Company”, “we”, “our”, “us”) collects, uses, stores, protects, and moderates information when you use the Hare Krishna Devotees mobile application, website, and related services (“Platform” / “Services”).

By accessing or using the Platform, including community or user-generated content features, you agree to this Privacy Policy, Terms of Use (EULA), and Community Guidelines.

2. Information We Collect

• Full Name
• Mobile Number
• Email Address
• Profile Picture
• Address / Location Information
• Gender / Date of Birth (if voluntarily provided)
• Device Information
• IP Address
• Browser / Operating System Details
• Payment / Subscription Details
• Social Login Information (Google/Facebook/Apple)
• User Generated Content (posts, comments, messages, profile details)

3. How We Use Your Information

• Create and manage your account
• Provide access to app features and services
• Process subscriptions and payments
• Personalize user experience
• Send updates, OTPs, notifications, and announcements
• Improve app performance and functionality
• Detect fraud, abuse, spam, or unauthorized access
• Moderate user-generated content and enforce safety policies
• Comply with legal obligations

4. Public Information

If you create a profile, participate in groups, post content, comment, or communicate within the Platform, certain profile details and user-generated content may be visible to other users based on platform functionality.

5. Payments & Subscription Security

Payments are processed through secure third-party payment gateway providers. We do not store complete card or banking information on our servers.

All transactions use industry-standard encryption and security protocols.

6. Cookies & Tracking Technologies

• Improve user experience
• Analyze platform usage
• Run remarketing or promotional campaigns
• Optimize platform performance

7. Sharing of Information

We may share data only where necessary with:

• Payment Gateway Providers
• SMS/Email Service Providers
• Cloud Hosting Providers
• Analytics Providers
• Legal or Government Authorities when required by law

We do not sell your personal data.

8. Data Security

• SSL Encryption
• Secure Cloud Storage
• Restricted Access Controls
• Industry Standard Security Practices

While we strive to protect your data, no digital system is completely secure.

9. Children’s Privacy

Our Platform is not intended for children under 13 years without parental or guardian supervision.

10. User Rights

• Access your personal data
• Correct inaccurate information
• Delete your account or personal data
• Opt out of marketing communications
• Report abuse or objectionable content
• Block abusive users

11. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for their privacy practices or external content.

12. Community Standards & Zero Tolerance Policy

Hare Krishna Devotees maintains a strict zero-tolerance policy against objectionable content and abusive behavior.

• No hate speech, harassment, bullying, threats, or abuse
• No sexually explicit, violent, illegal, or exploitative content
• No spam, scams, impersonation, or misleading activity
• No harmful, defamatory, or community-disruptive behavior

Users must agree to our Terms of Use (EULA) before accessing community features. Violations may result in immediate content removal, suspension, permanent bans, or legal action.

13. Content Moderation & Filtering

We use automated systems, keyword filters, and manual moderation processes to detect, review, filter, and remove objectionable content.

We reserve the right to remove or restrict any content that violates our standards.

14. Reporting Objectionable Content

Users can report objectionable or abusive content directly within the app through reporting tools.

• Report posts
• Report comments
• Report profiles
• Report messages

Reports are reviewed promptly, and we aim to act within 24 hours by removing offending content and taking enforcement action where necessary.

15. Blocking Abusive Users

Users can block abusive users directly within the Platform.

• Blocked users are instantly removed from the user’s feed and interactions
• Blocking may trigger moderation review
• Repeated abuse may lead to suspension or permanent removal

16. Enforcement Actions

We reserve the right to:

• Remove objectionable content
• Suspend or terminate violating accounts
• Restrict platform features
• Report illegal conduct to relevant authorities

17. Changes to This Policy

We may update this Privacy Policy, Community Guidelines, or Terms periodically. Continued use of the Platform after updates constitutes acceptance of revised policies.

18. Moderation and Safety Data Retention

To maintain a safe environment and enforce our Zero-Tolerance Policy (Guideline 1.2), we collect and process data related to user reports and blocking actions.

• Moderation Logs: When you report a user or content, we store the ID of the reporter, the offender, and the evidence of the violation.
• Blocking Data: To ensure blocked users stay hidden from your view, we store your "Blocked List" on our secure servers.
• Enforcement Identifiers: If a user is permanently banned for objectionable content, we may retain a hashed version of their Device ID or Email to prevent them from creating new accounts and continuing abusive behavior.
• 24-Hour Review: All reported data is reviewed by our moderation team within 24 hours.

19. Contact Us